IWA Wheelchair Services Shop - Terms & Conditions

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Credit Card Security

All credit card numbers are encrypted when the order is placed via a secure server which provides the Golden padlock symbol, so you can be confident your card details are safe.


Guarantee

All equipment are guaranteed against manufacturers defects for a time period specified by manufacturer which may vary from product to product, subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered.


Warranty

All products come with a manufactures warranty which will be followed as per manufacturers terms and conditions. To qualify under warranty, you must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part and an image of your complete product where possible. In addition to this the product must have been maintained properly and not have been modified in anyway. All products must be used for specified purpose only.