Coronavirus Guidance for IWA Service Users

Page last updated: Fri 29th May 2020

Please see below a collection of informational links, videos and downloads from HSE and various other sources. This page is updated regularly with information to help IWA Service users manage the Covid-19 virus situation.

Covid App Tracker

The HSE has made a free smartphone app that helps improve contact tracing for COVID-19. If you use the app, you can help protect people you come into contact with and reduce the spread of coronavirus. The app protects your privacy and you keep control of your information

Download factsheet Visit App website


#HoldFirm – stay safe, protect each other

Bereavement Support Helpline

Local Authority Support lists

Video from Cathal Morgan, Head of Disability Operations, HSE

Domestic Violence Support Services

Community support during COVID-19 (Citizens Information)

Ireland’s response to COVID-19 (

Health & Hygiene Resources

Advice for Wheelchair or Assistive Technology users

COVID-19 hygiene for wheelchair or assistive technology users.

Next of Kin advice from Sage Advocacy

Valerie Cox from Sage Advocacy explain how having a next of kin named in your life can be very useful.

HSE Virtual Mental Health Supports

Midlands, Louth and Meath areas provided with a virtual mental health virtual clinic.

Self Care Tips from Jigsaw

Simple tips from people who are doing self care their way. We all know what works best for us.

Minding your long-term medical condition

One page set of advice and instruction to assist people when they are going for a test.

Getting Through COVID-19 Together

Find answers, tips, advice from people who care about our welfare during this time.

Covid-19 Testing Guide for the Deaf community

One page set of advice and instruction to assist people when they are going for a test.

One minute breathing exercises

One minute relaxation. Useful breathing technique to relax the mind.

HSE Hand Hygiene video

Learn about hand hygiene and preventing the spread of COVID-19.

WHO How to Wash Hands video

Hand hygiene is one of the best ways to avoid getting sick.

Social Distancing

Safe Shopping guidelines

Advice and guidance to use social distancing for safe shopping (HSE).

HSE Social Distancing

Keep Coronavirus at a distance with effective social distancing.

Older & Vulnerable People

Home Security Advice

Useful resources to assist us to improve security in our homes from An Garda Síochána.

Personal Security Advice

Useful resources to assist us to improve our personal security from An Garda Síochána.

Video on Cocooning Tips

A very clear explanation for people who need to cocoon to understand how to make it work.

National Advocacy Service

National Advocacy Service for people with disabilities offering free and confidential advice.

Advice for Vulnerable People

General Do’s and Don’ts for vulnerable people during the Coronavirus.

Cocooning Advice

For people most at risk, HSE are giving special advice called cocooning.

Young People

More Self Care Tips from Jigsaw

Check out some simple tips for self care for young people. Be kind to yourself.

Family Fun, Engagment and activities

Helpful set of ideas and tips for families to support their children during the pandemic.

How to Handwash for children

A vide from the HSE which covers teaching children how to handwash properly.

Wellbeing for Young People

A list of resources for children, young people and families to work together to stay safe.

Online and Offline Safety

How to Protect against Fraud and Generate Trust

Staying safe against people and groups using the COVID-19 outbreak to commit fraud.

Home Crime Prevention Advice

Staying safe against people and groups using the COVID-19 outbreak to commit fraud.

Please see below a list of useful contact numbers for IWA Service users.

Mental Health Helplines

If you need to find some help or advice, there are trained people who can listen and try to help. Visit the HSE Mental Health Helplines page

Helplines to support those living with long term health conditions during Covid 19

Service What is involved? How to access
Alone Helpline Listening service and supports for older people. The line is open Monday to Friday, 8am to 8pm Call: 0818 222 024
Asthma helpline Support and information to people living with asthma Call: 1800 445 464 email:  
COPD helpline Support and information to people living with COPD Call: 1800 832 146 or send an email via
COVID-19 Community Support Response Each local Authority has set up a COVID-19 Community Response Forum. Each forum has a phone line available 7 days a week. The phone line is for high risk people or those asked to cocoon. They can ring the phone line to get help with deliveries of groceries, medicine and fuel. Kilkenny Council: Open 8am – 8pm 1800 500 000 <bCarlow Council: Open9am- 5pm 1800 814 300 Tipperary Council: Open 8am – 8pm 0761 065 000 Waterford Council: Open 8am – 8pm 1800 250 185   Wexford Council: Open 8am-8pm 053 919 6000
Diabetes Helpline Support and Information for People living with Diabetes 01 842 8118 email:
Family Carers Ireland Support Line Family Carers Ireland is providing free phone and online supports to people who are supporting and caring for loved ones. You may know someone who needs advice and support. 1800 24 07 24 or visit: Family Carers Website
Heart Support Network The Heart Support Network is an online closed Facebook page for someone with a heart condition. It is moderated by Heart Failure Nurses
HSE helpline   General enquiries relating to COVID19 including symptoms or testing Call 1850 241 850 and website
Irish Heart Foundation Heart and stroke helpline Support and information to people living with a heart condition and stroke survivors Call: 01 668 5001 email
National Advocacy Service Helpline Providing a free and independent representative advocacy service to adults with disabilities across Ireland Call:0761 073 000 email:  

Local Authority contact numbers

The following is the list of each local authority’s helpline phone numbers.
Local Authority Community Response Number Email Address
Carlow County Council 1800 814 300
Cavan County Council 1800 300 404
Clare County Council 1890 252 943
Cork City Council 1800 222 226
Cork County Council 1800 805 819
Donegal County Council 1800 928 982
Dublin City Council 01 222 8555
Dun Laoghaire Rathdown County Council 01 271 3199
Fingal County Council 01 890 5000
Galway City Council 1800 400 150
Galway County Council 1800 928 894 and 091 509 390
Kerry County Council 1800 807 009
Kildare County Council 1800 300 174
Kilkenny County Council 1800 500 000
Laois County Council 1800 832 010
Leitrim County Council 071 965 0473
Limerick City and County Council 1800 852 389
Longford County Council 1800 300 122
Louth County Council 1800 805 817
Mayo County Council 094 906 4660
Meath County Council 1800 808 809
Monaghan County Council 1800 804 158
Offaly County Council 1800 818 181
Roscommon County Council 1800 200 727
Sligo County Council 1800 292 765
South Dublin County Council 1800 240519
Tipperary County Council 076 106 5000
Waterford City and County Council 1800 250 185
Westmeath County Council 1800 805 816
Wexford County Council 053 919 6000
Wicklow County Council 1800 868 399

Notice to IWA Staff members

In conjunction with a major update to the IWA public website, we will soon be changing the way you log into the Staff Intranet, email and People Planner.

Shortly, you will no longer be able to access these facilities using the IWA website, instead you must use

As always you can contact IT through email,, if you have any queries.