Guiding Principles for Fundraising

Irish Wheelchair Association’s commitment to you

Irish Wheelchair Association (IWA) as a registered charity, undertakes the practice of fundraising. We are fully committed to achieving and maintaining the standards contained within the Statement for Guiding Principles for Fundraising developed by *Irish Charities Tax Research Ltd (ICTR) and has formally discussed and adopted the Statement at a Board meeting on 16th September 2011.

*Irish Charities Tax Research Ltd (ICTR) recently developed a scheme for the operational and administrative fundraising issues to be regulated by means of agreed codes of practice in partnership with the Community Equality and Gaeltacht Affairs. To learn more about the Statement of Guiding Principles for Fundraising please visit

It is the policy of IWA:

  • That all persons (whether paid or voluntary) involved with fundraising do so to the highest standards of accountability, openness and public probity as possible
  • That all funds raised from all initiatives, sponsors, donors and other sources are fully, accurately and promptly recorded in the company’s financial records
  • To respect the rights, dignity and privacy of our supporters, clients and beneficiaries
  • To act in an honest manner and be truthful in all our dealings
  • To be open and transparent in relation to how we utilise the funds raised in aid of IWA
  • To report on current fundraising activities in the Annual Report
  • To have a Donor Charter

IWA welcomes your feedback on our performance. If you have any queries or complaints please contact Mary Smyth, Director with responsibility for Customer Service at Irish Wheelchair Association, Blackheath Drive, Clontarf, Dublin 3; Telephone 01 818 6400 email:


Feedback and Complaints Procedure

IWA is committed to the highest standard of communication to all our supporters and the general public. We welcome both positive and negative feedback which helps us to develop our Association further as an important provider of quality services to people with limited mobility throughout Ireland.

IWA is committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.

IWA commits to:

  • Deal with any complaint quickly, politely and respectfully.
  • Accept complaints made by telephone, letter, fax, email or in person.
  • Take all complaints seriously and to investigate and respond accordingly.
  • Adapt Policies and Procedures as required on the basis of outcomes from either positive or negative feedback.


Donor Charter

Fundraising plays a vital role in funding IWA's services for people with disabilities in Ireland. IWA appreciates very much the generous contributions from our many supporters.

IWA is committed to upholding the Statement of Guiding Principles for Fundraising available on

Our pledge to our Donors is that we promise to treat all our Donors with respect, honesty and openness.

IWA commits to being open, transparent and accountable so that our Donors can have full confidence in the Association

IWA commits to you, our Donors and prospective Donors to:

  • Inform our Donors of our mission for which purposes our donated resources will be used
  • Inform our Donors of the identity of those serving on our Board
  • Provide access to our Annual Report and Annual Financial Statements
  • Effectively apply our Donor gifts for their intended purposes
  • Acknowledge and receipt all donations
  • Handle donations with respect and confidentiality
  • Expect that all relationships with individuals representing IWA will be dealt with professionally
  • Welcome positive and negative feedback
  • Be open, honest and accountable to any queries you may have about the IWA.
  • Be informed whether those seeking donations are volunteers, employees or third party agents
    (Anyone fundraising on behalf of the IWA will inform prospective donors of their status, i.e. volunteers, employees or third party agents)