Give your feedback

Irish Wheelchair Association welcomes all feedback to help us improve and develop our services. This feedback may be a comment, a complaint, or a compliment. Our Complaints and Feedback processes will ensure that your comments are recorded, responded to and that they provide valuable insights that will support continuous improvement.

How to provide feedback:

Log your feedback by completing our feedback form
(you will be taken to an external form)

Submit Feedback

You can log your feedback by calling our customer care team on

01 818 6485

Provide your feedback to our team by emailing:

customercare@iwa.ie

Send your written feedback to the following address:

Customer Care Department
Irish Wheelchair Association
Áras Chúchulainn, Blackheath Drive
Dublin 3, D03 AW62

Logging Comments or Compliments

Comments relating to possible service improvements or observations about a service are most welcome and will be acknowledged and recorded centrally for review.

Compliments relating to IWA team members and services are most welcome and are recorded centrally for review. We will share compliments with the team members and services that have inspired them.

Logging Complaints

IWA’s Customer Care Department facilitates the processing and addressing of complaints across all areas of the organisation. This includes but is not limited to:

Assisted Living Services
Community Support Services
Holiday and Respite Services
Parking Permit and Driving Services
Fundraising
Sport
Retail
Housing
Volunteering

The process and framework for this is guided through the Customer Care Complaints and Feedback Policy:

Complaint/Feedback is logged.
Acknowledgement is sent within 5 working days of receipt of complaint.
An Investigating Officer appointed.
Report drafted with the decision of complaint outcome.
Recommendations made and corrective and preventative actions communicated to the relevant effectors of change to implement ie Area Managers/ Directors of Service.
Response issued to person making the complaint.

If you are not satisfied with the outcome of your complaint, you may appeal the decision directly with IWA. The Director of Service will conduct the review.

You may decide to appeal the decision via an external independent review. Details of those to contact for appeal are below:

The Office of the Ombudsman

6 Earlsfort Terrace, Dublin 2, D02 W773.

Make a complaint (ombudsman.ie)

Ombudsman for Children’s Office

Millennium House, First Floor, 52-56 Great Strand Street, Dublin 1, DO1 F5P8, Ireland

Make a complaint (oco.ie)

Name	Provider	Purpose	Expiration
_ga	Google	A Google Analytics cookie that is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Optout at https://tools.google.com/dlpage/gaoptout	730 days
_gat	Google	A Google Analytics cookie used to throttle the request rate. Optout at https://tools.google.com/dlpage/gaoptout	1 day
_gid	Google	A Google Analytics cookie used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. Optout at https://tools.google.com/dlpage/gaoptout	1 day

IWA Services

Fundraise

Volunteer

Campaign

Help & Advice

Sports & Training

Gym & Sports Hall

About Us

Logging Comments or Compliments

Logging Complaints

The Office of the Ombudsman

Ombudsman for Children’s Office

Your Donation

Your Details

Keeping You Informed

Data processing & GDPR

Payment Details