Irish Wheelchair Association welcomes all feedback to help us improve and develop our services. This feedback may be a comment, a complaint, or a compliment. Our Complaints and Feedback processes will ensure that your comments are recorded, responded to and that they provide valuable insights that will support continuous improvement.
How to provide feedback:
Log your feedback by completing our feedback form
(you will be taken to an external form)
You can log your feedback by calling our customer care team on
Provide your feedback to our team by emailing:
Send your written feedback to the following address:
Customer Care Department
Irish Wheelchair Association
Áras Chúchulainn, Blackheath Drive
Dublin 3, D03 AW62
Logging Comments or Compliments
Comments relating to possible service improvements or observations about a service are most welcome and will be acknowledged and recorded centrally for review.
Compliments relating to IWA team members and services are most welcome and are recorded centrally for review. We will share compliments with the team members and services that have inspired them.
Logging Complaints
- Assisted Living Services
- Community Support Services
- Holiday and Respite Services
- Parking Permit and Driving Services
- Fundraising
- Sport
- Retail
- Housing
- Volunteering
The process and framework for this is guided through the Customer Care Complaints and Feedback Policy:
- Complaint/Feedback is logged.
- Acknowledgement is sent within 5 working days of receipt of complaint.
- An Investigating Officer appointed.
- Report drafted with the decision of complaint outcome.
- Recommendations made and corrective and preventative actions communicated to the relevant effectors of change to implement ie Area Managers/ Directors of Service.
- Response issued to person making the complaint.
If you are not satisfied with the outcome of your complaint, you may appeal the decision directly with IWA. The Director of Service will conduct the review.
You may decide to appeal the decision via an external independent review. Details of those to contact for appeal are below:
The Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2, D02 W773.
Ombudsman for Children’s Office
Millennium House, First Floor, 52-56 Great Strand Street, Dublin 1, DO1 F5P8, Ireland